Administrators Skillset

Administrators’ roles and skills are not limited to any school or unit. They all require elements that span across the University whilst also require specific knowledge and abilities to the area that they work in.

Below you will find listed the learning opportunities that the University has curated for you, the Administrator. These are a range of in person workshops, online workshops, eLearning modules, LinkedIn Learning modules, videos and articles. A full description of content for each learning title can be found either on PDMS or Moodle.

These are not to be considered mandatory learning to complete a programme, but curated learning that is available to support your development, whatever that might be. This means that you don’t have to attend unnecessary training just to finish a programme, but that when you find yourself struggling to do something, the learning solution can be found and easily accessed.

The hope is that the learning solutions will continue to grow, therefore, if you feel as an Administrator there is some training or learning missing, please let OSDS know so that we can build on this provision.

Course titles

PDMS

The Administrator’s Skillset - Moodle

Category	Learning title	Format	Platform
Being part of a Team	The Art of Managing Up	eLearning	Moodle
Being part of a Team	Navigating Team Dynamics	eLearning	Moodle
Being part of a Team	Resolving conflict with coworkers	eLearning	Moodle
Business Meetings	Taking notes and producing minutes	In person course	PDMS
Business Meetings	Setting a meeting agenda	eLearning	Moodle
Change	Coping with workplace change	eLearning	Moodle
Change	Resilience in the face of change	In person course	PDMS
Communication	Learn when to say no	Article	Moodle
Communication	Tips to communicate effectively	Video	Moodle
Communication	Business writing fundamentals	eLearning	Moodle
Communication	Workplace Communication basics	eLearning	Moodle
Communication	Adapting your communication style	Video and article	Moodle
Delivering the Service	Student and Customer ‘First Contact’	In person course	PDMS
Delivering the Service	Dealing with difficult behaviour	In person course	PDMS
Delivering the Service	Customer service excellence	In person course	PDMS
Productivity	Inside the mind of a master procrastinator	Video	Moodle
Productivity	Time management essentials	eLearning	Moodle
Productivity	How to improve your focus at work	eLearning	Moodle
Productivity	Top time thieves	Article	Moodle

Other departments that support the administrators skillset

Technology Enhanced Learning - Technology Enhanced Learning | University of St Andrews (st-andrews.ac.uk)
Microsoft Office Specialist Certification - Microsoft Certification | Current Students | University of St Andrews (st-andrews.ac.uk)
IT Training - IT Training | Current Students | University of St Andrews (st-andrews.ac.uk)

OSDS